TransPennine Express
We’re TransPennine Express and we’re going places. Whether that’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
About the Role?
Reporting directly to the Fraud & Investigations Lead, the Fraud Investigator will carry out physical and digital investigations to identify fraud and recover monies owed to support TransPennine Express’ highly functional Debt Recovery & Prosecutions Department.
You will work closely with the Revenue Protection department to both proactively and reactively identify fraud and will conduct investigations using all available technology. By using intelligence driven data, you will physically and remotely track individuals who are suspected of committing fraudulent activity on the rail network.
You will conduct interviews with suspects and build court documentation for the Prosecutions Team to bring offenders to justice. As a natural problem solver, you will work closely with other members of the wider Debt Recovery & Prosecutions and Revenue Protection Departments to identify unusual customer behaviour.
You’ll have a keen eye for detail, as well as a progressive attitude to new and modern ways of working. As an expert in fraud investigations, you’ll constantly review our fraud activity and identify new and emerging trends, enabling TransPennine Express to reduce fraud and ticketless travel and deliver value to taxpayers.
What we’re looking for?
We are looking for a flexible and adaptable individual with demonstrable experience of conducting complex investigative work, ideally within the rail industry.
As a minimum you will need:
- Experience of understanding and interpreting large datasets
- Ingenuity and persistence
- The ability to work to deadlines, be adaptable and prioritise workloads
- An ability to work within a team as well as autonomously
- Good organisational skills to manage a high volume of cases
- Honesty with ethical working practices and high levels of integrity and confidentiality
- The ability to travel across the network, sometimes at short notice, in order to meet business needs
- A keen eye for detail
- An excellent standard of both verbal and written communication
- To be proactive and identify areas for improvement, as well as the ability to react quickly to new emerging needs
Ideally, you will also have following (desirable, not essential):
- A good understanding of the Railway Byelaws 2005, Regulation of Railways Act 1889, Penalty Fares Regulation 2023, Fraud Act 2006 and the National Rail Conditions of Travel.
- An NVQ Level 3 in Investigative Practice
- Police and Criminal Evidence Act training
- Experience of interviewing suspects under caution
If all of that sounds like the right fit for you, we’d love to hear from you, please click apply and complete an application form. Please ensure that you submit a covering letter that outlines how you meet the criteria of the job specification.
The salary is circa £35k.
Whilst this role is based in York, interviews will be held at our Head Office in Manchester.
For more information on the role, please contact Rob Green, Senior Retail & Debt Recovery Manager on Rob.Green@tpexpress.co.uk.
What we offer
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependents*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years’ service* for you and your dependents*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply
Goings places has never felt better!
At TransPennine Express, it’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we’d love to have you onboard.
