Transport for Wales (TfW) has announced the appointment of Marie Daly as its new Chief Operating Officer (COO), effective from 1 April 2025.
Marie, currently serving as TfW’s Chief Customer and Culture Officer, brings over 17 years of rail industry experience with a proven background in operational leadership, customer experience, and cultural transformation. Her previous roles include Deputy COO at TfW and Service Delivery Director for Greater Manchester’s Metrolink tram network. She also played a pivotal role in the transition of Wales’ rail franchise to TfW in 2021.
Her appointment comes at a significant time for TfW as the organisation continues to transform into a fully integrated, multimodal transport operator, committed to delivering a more sustainable and accessible transport network for Wales.
Marie also serves as Chair of Women in Rail, advocating for greater equity, diversity and inclusion across the industry—principles that align with TfW’s own organisational values.
James Price, CEO of Transport for Wales, commented:
“We’ve delivered an incredible amount of transformational change on our network – through the introduction of new trains and electrification of the Core Valley Lines as part of the South Wales Metro – and this work continues.
“Marie’s strong focus on operational performance and customer service excellence and her leadership will be key to driving the next phase of our strategy and ensuring we deliver on our long-term ambition for a more sustainable and accessible transport network.”
Marie Daly added:
“I’m extremely proud and excited to step into the role as Chief Operating Officer at TfW. Having been part of this organisation since 2018, I’ve seen first-hand the progress we’ve made and I’m eager to continue driving change.
“My focus will be on ensuring operational and customer excellence every day, making it easier for colleagues to deliver for customers and maximising the benefits of our transformation investments to improve services for the people of Wales.”
