London North Eastern Railway (LNER) has delivered a focused “Action Day” at York Station, bringing together British Transport Police (BTP), North Yorkshire Police (NYP) and a range of civic partners to underline the operator’s commitment to passenger safety and crime prevention.
Throughout the day, uniformed teams were deployed across the concourse, platforms and car-park approaches, giving customers direct access to information on personal security, reporting channels and the wider safeguarding measures in place on the East Coast Main Line. The event also highlighted LNER’s recently renewed partnership with the White Ribbon charity, which campaigns nationally to prevent violence against women and girls. LNER secured White Ribbon accreditation in 2024 and has since integrated the charity’s awareness-raising guidelines into staff training programmes.
Additional support on the day came from York Business Improvement District (BID), York and West Yorkshire licensing authorities and the Deputy Mayor of North Yorkshire, Jo Coles, underlining a whole-community approach to rail security. According to LNER Security and Emergency Planning Manager Jim Rawcliffe, such collaboration is essential to sustaining passenger confidence:
“The safety of our customers is paramount. Our teams work closely with BTP and local police forces every day, but initiatives like this allow us to demonstrate that partnership publicly and show the practical steps being taken to keep everyone safe.”
Operational focus areas included proactive patrols during key departure windows, briefings on identifying suspicious behaviour, and distribution of contact details for discreet text-based reporting services such as BTP’s 61016 line. The operator confirmed that lessons learned from the day will inform upcoming station security reviews and staff refresher courses ahead of the summer timetable change.
York Station handles more than ten million entries and exits per year, positioning it as a strategic interchange for both inter-city and regional services. LNER’s ongoing joint-agency model aligns with the wider rail industry’s move toward intelligence-led security, prioritising early intervention and visible reassurance.
