Trenitalia-owned operator c2c has released its first comprehensive social-impact assessment, Breaking Down Barriers, detailing how the 26-station Essex Thameside network is widening opportunity and supporting regional growth from Shoeburyness to London Fenchurch Street.
A Framework for Purpose-Led Rail Operations
Developed in partnership with The Purpose Coalition—a cross-sector alliance focused on closing the UK’s opportunity gap—the 12-month study measures c2c’s activities against the Coalition’s “Purpose Goals”, a set of metrics covering fair employment, infrastructure, health, digital inclusion and sustainability. The 60-page document was formally launched on 12 May at the House of Commons.
Former Transport and Education Secretary Rt Hon Justine Greening, who chairs The Purpose Coalition, told guests that rail “is a lifeline for industry, trade and opportunity”, praising c2c’s net-zero commitment and modernisation programme. Greening called the operator “a leader in delivering a sustainable transport future”.
Key Findings
The report highlights progress in five priority areas:
- Fair Career Progression – expansion of apprenticeships, mentoring schemes and inclusive recruitment.
- Infrastructure for Opportunity – accessibility upgrades, station modernisation and regenerative-braking technology.
- Health and Wellbeing – safeguarding accreditation, mental-health first-aid coverage and flexible working.
- Digital Inclusion – roll-out of contactless ticketing, accessibility apps and support for digitally excluded passengers.
- Sustainable Communities – a 10-year net-zero roadmap, community investment fund and collaboration with local SMEs.
Leadership Commentary
Managing Director Rob Mullen said the railway’s responsibility “goes far beyond transport,” citing its role in connecting people to education, employment and healthcare. “This report is both a celebration of our work and a challenge to go even further,” he stated.
Commercial and Interim Customer Director Eleni Jordan forecast “strong double-digit growth” over the medium term, driven by housing expansion in Thurrock and Barking & Dagenham. Jordan emphasised that rail “must be accountable for its impact on communities and society as the sector evolves”.
Nick Forbes CBE, Chair of the Breaking Down Barriers Commission, added that c2c’s investment in infrastructure and partnerships is “shaping a better-connected and more resilient future” for commuters, businesses and students.
Five Recommendations for 2025-26
To amplify its impact, the report proposes:
- Deepening local partnerships with schools, colleges and community groups.
- Expanding digital-access initiatives for passengers without reliable connectivity.
- Launching a “Rail Futures” employment programme targeting under-represented groups.
- Accelerating carbon-reduction projects ahead of the 2035 net-zero target.
- Publishing annual progress updates to maintain transparency.
Context for Industry Reform
c2c’s findings arrive as the sector prepares for Great British Railways legislation and wider structural change. The operator argues that purpose-driven strategies can coexist with commercial performance, positioning the Essex Thameside franchise as a model for future passenger-service contracts.
