Rail passengers at London Liverpool Street station were given the opportunity to meet Greater Anglia directors and managers face-to-face earlier this month, as part of the train operator’s latest ‘Let’s Talk’ passenger engagement event.
Held on Tuesday 11 March, the initiative enabled customers to share their experiences, offer feedback, and ask questions directly to senior members of staff – including Managing Director Martin Beable – in a bid to help shape future improvements to train services and station facilities across the Greater Anglia network.
Open Dialogue Between Customers and Senior Leadership
Designed to encourage open conversations between the operator and its customers, the Let’s Talk programme is a key part of Greater Anglia’s ongoing commitment to customer service and transparency.
During the March event, members of the public raised a variety of topics including:
- Service performance on the Great Eastern Main Line
- Quality and availability of station waiting areas
- Recent rail replacement services on the West Anglia route
This real-time feedback, according to Greater Anglia, plays a vital role in shaping operational decisions and identifying areas for enhancement.
Martin Beable: Listening to Customers is Key to Progress
Speaking after the event, Managing Director Martin Beable said:
“It was fantastic to attend the ‘Let’s Talk’ event at London Liverpool Street and speak directly with passengers who use our services.
While we have introduced new trains across all routes, offering a more punctual and reliable experience, it’s important that we continue to evolve. The feedback we receive at these events is incredibly valuable as we work to exceed customer expectations.”
More Events Planned – West Anglia Next
Passengers unable to attend the Liverpool Street session will have another opportunity soon, with the next Let’s Talk event set to take place on the West Anglia route in May 2025. Full details will be published on Greater Anglia’s website and social channels in due course.
Customers are also encouraged to share their views year-round via the operator’s ‘We’re All Ears’ online survey platform, ensuring their voice helps influence decision-making and service delivery.
